What forms of payment are accepted?
We accept Paypal only at this time. It is safe, easy, and free to use.
Can I cancel my order?
Sorry, but all sales are final. Please look at the item description and pictures before you place your order. If you have any additional questions pertaining to an item please contact us.
When will my order arrive?
Upon completion of checkout, you will receive a shipping notification through your Paypal Shipping address.
Preparation of your order usually takes up to 5 days or sooner. Depending on your location, arrival time usually takes up to 10 days within the USA and 2-3 weeks for international orders
What postal service do you use?
We currently use the United States Postal Service, please visit their website for more information www.usps.com
Do you offer Tracking Service for my order?
Yes, all USA order have tracking included with the shipping cost.
International orders do not have tracking, but Registered Mail can be used upon request.
USPS Registered Mail info
Do you accept custom orders?
Sorry at this time custom orders and commissions are closed.
You can always check the status of your custom/commissioned order on our blog
Jadeness Couture Blog
Can I see your feedback?
We are currently making a feedback page, but you can visit our sister Etsy site to review feedback we had receive selling there Jadeness Etsy Feedback
I love your creations and would like to show you pictures of my dolls wearing them, where can we send them?
You can post pictures of your dolls wearing Jadeness Couture creations on our Flickr group
Love Jadeness Couture on Flickr